Privacy Policy

Effective Date: July 2025
Last Updated: July 2025

About This Policy

This Privacy Policy explains how Greetly collects, uses, and protects your personal information when you inquire about or use our AI receptionist services for beauty and wellness businesses in Perth, Western Australia.

Information We Collect

From Lead Forms and Website Inquiries

  • Name and contact details (email, phone number)
  • Business name
  • Information about your current phone/booking system
  • Number of staff

Automatically Collected Information

  • Website usage data (pages visited, time spent)
  • IP address and general location information
  • Device and browser information

How We Use Your Information

We use your information to:

  • Contact you about our AI receptionist services
  • Provide product demonstrations and consultations
  • Set up and configure your AI receptionist system
  • Provide customer support and service updates
  • Send relevant service information and updates
  • Comply with legal obligations

Information Sharing

We may share your information with:

  • Service providers: Make.com (automation), ElevenLabs (voice technology), Retell AI (call handling)
  • Legal requirements: When required by Australian law or to protect our rights
  • Business transfers: In the event of a merger, acquisition, or sale

We do not sell your personal information to third parties.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent (where consent is the basis for processing)
  • Make a complaint about our privacy practices

Data Security and Retention

We implement reasonable security measures to protect your information. We retain your information for as long as necessary to provide our services or as required by law, typically no longer than 7 years unless you become a customer.

Cookies and Tracking

Our website may use cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings.

International Transfers

Your information may be processed and stored outside Australia by our service providers. We ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website.

Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights:

Email: greetlyautomation@gmail.com

Address: Perth, Western Australia

For privacy complaints, you can also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

This policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Back to Home